Oh BA – not again?

Oh BA – you did it again, I thought that sort of behaviour was behind you.

When my focus was solely on the digitalisation aspects of the 4th industrial revolution, I wrote a story about BA in 2017 [link], and then again in 2018 [link]. On both occasions I highlighted both how fundamental “Operational Information Technology” was to the heart of the business (rather than a support function) and how “business-case” led decisions had led to bad outcomes.

My friend Krzysztof [link] talks about technical debt  and how, like fast food, it’s occasionally acceptable – but in the long-term will kill you. He speaks of this in the context of software development, but I think it could equally be applied to deferred and missed modernisation opportunities for operational systems.

I thought BA had got the message, and then this:

https://www.theguardian.com/business/nils-pratley-on-finance/2022/mar/31/ba-investors-as-much-as-customers-deserve-explanation-for-it-woes

Change is hard

BA said they would change, and I assume they tried. Just goes to show, change is harder to achieve than it looks. The first step is for leadership to acknowledge that change is required, but implementing that change can be difficult, especially if most of the reason for bad outcomes is their own inability to admit to blind spots. Add to that some bad decision making processes (and possibly some autocratic opinoins) and this is what happens.

Diversity is often talked about but not always understood. Building “Cognitive Diversity” into leadership decisions is challenging, especially when – in order to reach new decisions – the fundamental value decision frameworks need to be challenged. My friend Csaba over at ICQ Global [link] works extensively in this area. If anyone has a line into BA’s management, they might pass on his number.

This is the digitalisation problem. It comes down two factors:              

  • cost justification cases for the SURVIVAL of companies cannot be made due to an inability to demonstrate a return on investment. (daft when you think about it)
  • cases for cutting flexibility and reducing performance on the grounds of cost saving are quickly approved and implemented.

The result is, no digitalisation, no change and a crash course in crisis management. I think this all stems from most “business case” and ROI calculations assuming that the business environment will remain static and everyone will wait around until you can educate senior management and make sense of their digital investment opportunities.

Innovation will be driven by decarbonisation

With the race to decarbonise the atmosphere well and truly on – goals such as electrification and energy transition will impact whole swathes of supply chains.

Digitalisation and the wider adoption of 4th Industrial Revolution technologies will be a prerequisite for survival. The purpose will no longer be to boost short-term profit, but to achieve outcomes that enable companies to survive. It will be interesting to watch how myopic business cases will be overcome.

Perhaps there is a case for saying that financial returns are a hygiene factor and should have a target optimal. Maximisation – for this phase of the transition – should perahaps be focussed elsewhere.

How are you going to hire, train, incentivise and manage the performance of the leaders we now need in place?

Outlook for 2022

Inflation, oil price shock, government stopping a large tech company being sold to America, the prospect of war with Russia, wind-fall taxes and the French stopping the British going on holiday. Break out the prawn cocktails, sit back and enjoy the 1970’s.

This site has discussed energy transition before and it is interesting that Oil prices have reached levels not seen since 2014 (some would say predictably); valuations of public oil and gas companies and the willingness to invest in projects are low.

In 2021 the Bestem Network held a think-tank evening where industry, finance, consulting and entrepreneurial leaders discussed these and other issues. It is only the beginning of Feb and at least three of the wild-cards identified are starting to appear.

The notes from the dinner are now available, please download your free copy here.

Download here: LINK

It’s not what you do, it’s the way that you do it……

This post is about competence, capability, and behaviour. Three words that many people are comfortable using but ones for which, when asked for an explanation of meaning, I have uncovered hundreds of different underlying concepts.

I’ve found that words really matter because they shape the way people think and behave. I’ve found that people can use the same words but mean different things. This gets in the way of organising group activity.

I pay more attention than many people I know to this. I take time to clarify and develop shared understanding. Maybe it’s because I’ve worked in many countries and cultures. Maybe it’s because I was trained in solution selling early in my career. Maybe I’m a pedant. I don’t know.

My roles in sales, marketing and as a consultant have presented me with opportunities to interact with hundreds of different companies across different continents and to observe their approaches to structuring work. I find it fascinating to uncover why things are the way they are, and how to make progress in different settings.

I find that people are often unaware of their own assumptions – what they believe to be objective truth is probably only so within an accepted framework, and that framework can sometimes be just an opinion. Maybe it isn’t accepted by others.

I have found that with careful choice of words it’s possible to influence individual performance and create improved group outcomes.

So here is my simple definition of competence, capability, and behaviour.

Competence

This is something that an individual person can do. They have a level of competency ranging from “incompetence” to “mastery”. An example might be “carpentry” – and may consist of sub-competencies such as “joint making”, “cutting to size”, and “veneering”. Competence is a combination of knowing what to do, the skill to do it, the number of times you’ve done it before (accumulated practice), and how recent the last time you did it was.

Capability

This is something that an organisation can do. In a one-person company it’s essentially the same as competence. It is strongly correlated with competency in a lone-wolf role such as rain-making sales. In other areas, capability relies on the successful organisation of different competencies brought by more than one person. In these circumstances an organisation can create capabilities that no single person is competent to perform on their own.

Behaviour

This is the “manner” in which work is performed. Are people polite to each other? Does a person have “presence” and “gravitas”? An organisation can exhibit collective behaviour – which is related to but not the same as culture, another word often understood differently. An individual can exhibit behaviour – which is related to but not the same as personality.

In both the case of capability and of competence it is possible for organisations and individuals to exhibit different behaviours but still be equally capable and competent. In this case they may well achieve different outcomes, especially if they must influence others.

What do you think?

What do you think of these definitions? How can you help improve them? Please comment here or email me directly.