BA has had another IT disaster, it appears to be becoming a habit.
Quote from today’s FT
Neither the customer emails nor the airline’s public statements to date have offered any explanation for how BA managed to lose such vital information. Some critics of the airline have asked whether its parent IAG has focused too much on cost-cutting and failed to invest sufficiently in technology. This is its second big problem in two years — last May, BA’s global IT system crashed grounding more than 700 flights and leaving 75,000 passengers stranded. To be fair, the two problems are almost certainly unrelated except as part of a general window into BA’s IT. An airline spokesman insisted, “This was a sophisticated criminal act. We are investing more in cyber security than ever before and will continue to do so.”
The article can be found here: https://www.ft.com/content/a301f46a-b4df-11e8-bbc3-ccd7de085ffe
The fourth industrial revolution demands investment in information technology in order to reap the benefits of efficiency, BA has been trying to cost-cut its way to success. It will be left behind if it doesn’t get with the programme.
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